Refund Policy

Effective Date: January 29, 2025

At Imaginex Inks Publication, we prioritize customer satisfaction while adhering to legal standards. This refund policy is in compliance with applicable Indian laws, including the Consumer Protection Act, 2019, and international consumer protection laws.

1. General Refund Eligibility:

• Refunds are available for physical book purchases that are defective, damaged, or not as described at the time of delivery.

• E-book purchases are non-refundable due to the nature of digital goods, except in cases of technical issues preventing access.

2. Timeframe for Refunds:

• Physical Books: You may request a refund within 7 days of delivery. The book must be in its original, unused condition and accompanied by the receipt or proof of purchase.

• Digital Goods (E-books): Refunds for e-books are allowed within 48 hours of purchase if you face technical issues that prevent access or downloading. Please contact us for technical assistance first.

3. Conditions for Refund Approval:

• Physical Books: A refund will be granted after we receive the returned product and verify that it is in its original condition. Damaged, used, or altered items will not qualify for a refund.

• Shipping Charges: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).

• Digital Goods: For e-books, if technical errors persist after attempts to resolve them, a refund may be issued. Any misuse or unauthorized sharing of digital products will void the refund.

4. Process for Return & Refund:

• To initiate a return or refund, email us at [Insert Contact Email] with your order details and a description of the issue.

• After approval, physical items must be returned to the specified address within 7 days of refund approval.

• Refunds will be processed via the original method of payment and may take 7-10 business days to reflect in your account, depending on your bank or payment provider.

5. International Refunds:

• For international purchases, the same refund rules apply. However, additional time may be required for shipping and handling of returns.

• Customs Duties & Taxes: Please note that customs duties or taxes paid by international customers are non-refundable.

6. Exemptions:

• Items purchased during special promotions or sales may be exempt from refunds unless they are defective or damaged.

• Custom-made or personalized books are non-refundable unless they arrive damaged or with production errors.

7. Cancellation Policy:

• Orders can be cancelled within 24 hours of placing the order for a full refund. After this window, cancellations may not be honored due to processing and shipping timelines.

8. Disputes:

• In case of disputes, Imaginex Inks Publication will adhere to applicable laws and regulations of India and, for international customers, the relevant consumer laws of their jurisdiction.

• We are committed to resolving disputes amicably. If resolution is not possible, disputes will be handled under the jurisdiction of the competent courts of India.

If you have any questions or concerns about this Privacy Policy, please contact us at:
info@imaginexinkspublication.com